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The e-government as an option of administrative is a one-way street. The citizens that use its benefits are the ones that demand transparency and efficiency from the public administration. In Brazil, the e-services offered by the government aren't widely used, except when they are mandatory and directly linked to the finances. This document presents an ongoing study in the scope of the Doctoral Program in Information and Communication in Digital Platforms of Aveiro University and Porto University (Portugal), and has the objective to construct an info-communicational model that defines a platform to support the environmental complaint service of the Environment Department of Manaus (SEMMAS), in Brazil.
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We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.