As a guest user you are not logged in or recognized by your IP address. You have
access to the Front Matter, Abstracts, Author Index, Subject Index and the full
text of Open Access publications.
Many governments around the world, including South Africa, are spending millions on improving their e-Government services to allow citizens to interact with government more freely than before. Although the evolution of e-Government started during the early 1990s, it has not achieved the same success in terms of citizen participation as e-commerce. According to the e-Government Readiness Index, South Africa is considered ready for e-Government. However, actual citizen participation in e-Government remains low. Thus, this paper sets out to investigate the technology, organisation and environment factors which impact on information access and citizen participation in e-Government. A model for improving access to information for citizens through e-government is proposed. The elements of this model are derived from an extensive literature review of studies in similar developing economies, while citizen-related factors are confirmed through questionnaire findings. This model can be used to identify areas that need to be addressed in order to ensure that information access and citizen participation in e-Government is enhanced.
This website uses cookies
We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.
This website uses cookies
We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.