The related concepts of Universal Design, Inclusive Design, and Design For All, all recognise that no one solution will fit the requirements of every possible user. This paper considers the extent to which current developments in smart home technology can help to reduce the numbers of users for whom mainstream technology is not sufficiently inclusive, proposing a flexible approach to user interface (UI) implementation focussed on the capabilities of the user. This implies development of the concepts underlying Universal Design to include the development of a flexible inclusive support infrastructure, servicing the requirements of individual users and their personalised user interface devices.
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