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Trauma healthcare delivery is limited in rural areas of India.
Aim: The aim of the study was to assess the Glasgow coma outcome scale via a call centre for head injured patients who were discharged after head injury.
Methods: Glascow coma scales were assessed by call-center staff using a set of standard questions in Hindi language.
Results: 484 patients were admitted during the study period. Of these, 63% (n = 305) were from rural areas. After patients were discharged, call centre staff were able to reach 84% of patients on their phones and elicit GOS in all cases.
Conclusions: Call centers have the potential to revolutionize delivery of trauma healthcare to rural areas.
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