Previous research has suggested that there is a relationship between the three key components of Donabedian's conceptual model for quality assessments: structure of care, process, and outcome of care. That is, structure predicted both process and outcome of care, and better processes predict better functional outcomes and user satisfaction. The results in this study involving samples of Danish and Norwegian scooter users indicate that structure predicts what goes on in the service delivery process. However, the results do not support that structural differences or differences in the service delivery process predict the outcomes of the scooter interventions.
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