Inclusive neighborhood design promotes security and participation. The majority of persons at old age want to live in their own home as long as possible. However, the living environment can obstruct independent coping. The goal of this ongoing case study is to promote an accessible local service structure with participation of public, private and third sector service providers. The reachability and accessibility of the environment and the services are assessed with several user driven qualitative methods (workshops, walk through method etc.). The universal design promotes participation and autonomy, which are major components of residential satisfaction among the elderly.