The background for this presentation is the adaptation of a new national standard for user participation in ICT in Norway in December 2013. The standard provides requirements for including user participation as a part of the different stages of the development process of ICT services and products. The article sets the content of the standard into a larger context of user participation theories, presents the role of standardisation as a tool for the objective of universal design both on national and European level, and presents some ideas about the practical use of a standard for user participation in the development processes in the field of ICT products and services, but also in other fields where inclusion of users' interests and viewpoints is relevant.