The user-centered design process helps ensure the requirements of the users are met throughout the development of a product or service. Universal design is an approach that makes sure that the needs of people with disabilities are incorporated. While many have suggested combining user-centered design and universal design, we demonstrate how it can be done in the development of prototypes and mobile apps for the Internet of Things. Applying the user-centered and universal design process allowed us to identify complex issues with user interaction that would not have been found only using accessibility guidelines. We recommend focusing on technical accessibility, performing user evaluations with persons with disabilities, and having an accessibility champion for advocating universal design issues throughout a project.
IOS Press, Inc.
6751 Tepper Drive
Clifton, VA 20124
Tel.: +1 703 830 6300
Fax: +1 703 830 2300 firstname.lastname@example.org
(Corporate matters and books only) IOS Press c/o Accucoms US, Inc.
For North America Sales and Customer Service
West Point Commons
Lansdale PA 19446
Tel.: +1 866 855 8967
Fax: +1 215 660 5042 email@example.com