The paper examines the complex part of business user information needs in terms of IT support and split of support functionality between IT and users. Several dimensions of information needs are combined in respect to possible potential of IT support, and compared to related approaches in other research. The relation between automated efficiency and human flexibility shows that in the process of user informing in complex situations, the “last mile” should be left to human information functions. Regarding this relation, possible ways of flexible satisfaction of complex information needs are discussed.
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