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This study aims at defining and evaluating new monitoring-based services where telecare and smart home approaches are combined to support the well-being of the aging population. The evaluation was carried out by means of envisioning scenarios discussed with older adults and telecare operators. The basic assumption of the envisaged service was to increase the efficiency of the actual telecare service by providing the telecare operators with a detailed profile of the telecare users built on the automatic collection of data in their home. Results of the evaluation showed that such a system would be appreciated by telecare operators, but acceptance considerations should be taken into account in order to meet also the older adults' consensus. We finally discuss specific factors that can be implemented in order to improve the quality of traditional telecare services respecting both older adults' domestic environment and telecare operators' work practices.
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