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This paper discusses the research undertaken and challenges met when localising an open source browser-based toolbar in an environment and language not known to the developers. It shows how a framework can be created, based on an inclusive design process that results in a set of criteria to support the development of this type of technology in other linguistic settings and cultures. The resulting toolbar offered Arabic speaking web surfers the chance to personalise webpages, providing additional accessibility options when using their chosen browser. The criteria used encompassed a journey of discovery, translation in its widest sense, creation and development including the need for localised guidance materials to aid sustainability and future development.
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