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Assistive technology (AT) services support independence in the population, quality of life, as well as repair from injury, illness, or disability. This study examines the current stage of the Finnish service delivery process (SDP) as well as documenting the resource use in its different steps by professionals, device retailers and users. The results can be utilized when considering user-centred, consistent and effective services for disabled as well as for the ageing population in general.
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