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Sustaining independent living of elderly is both desired by citizens and a target for societal policies which results in a growing demand of home support. Service robots have the potential to offer a solution to this growing demand. In the European ACCOMPANY project an existing robot, the Care-O-bot 3®, will be further developed, to support these older citizens at home. However, the problems elderly face are person-specific due to the diversity in age related loss of abilities between individuals and the diversity in living environments. To explore the dimensions determining appropriate robot behaviour in providing care support at home to the elderly, the roles of caregivers in existing care provision were assessed in the Netherlands, UK, France, and Italy. Secondly, focus group meetings were organised with elderly persons (N=39), formal caregivers (N=44), and informal caregivers (N=24) in the Netherlands, UK, and France. From these results 3 consecutive scenarios could be created. Further, the results indicated the importance of the development of appropriate robot behaviour alongside the functional capabilities need for individual adaptation and the need to further explore the concept of companionship, a diversity of support strategies that need to be implemented and finally ethical considerations regarding the interaction between user and robot.
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