User-Centered Design of the C3-Cloud Platform for Elderly with Multiple Diseases – Functional Requirements and Application Testing
Lamine Traore, Ariane Assele-Kama, Sarah N. Lim Choi Keung, Liran Karni, Gunnar O. Klein, Mikael Lilja, Isabella Scandurra, Dolores Verdoy, Mustafa Yuksel, Theodoros N. Arvanitis, Rosy Tsopra, Marie-Christine Jaulent
The number of patients with multimorbidity has been steadily increasing in the modern aging societies. The European C3-Cloud project provides a multidisciplinary and patient-centered “Collaborative Care and Cure-system” for the management of elderly with multimorbidity, enabling continuous coordination of care activities between multidisciplinary care teams (MDTs), patients and informal caregivers (ICG). In this study various components of the infrastructure were tested to fulfill the functional requirements and the entire system was subjected to an early application testing involving different groups of end-users. MDTs from participating European regions were involved in requirement elicitation and test formulation, resulting in 57 questions, distributed via an internet platform to 48 test participants (22 MDTs, 26 patients) from three pilot sites. The results indicate a high level of satisfaction with all components. Early testing also provided feedback for technical improvement of the entire system, and the paper points out useful evaluation methods.
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