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EHR Improvement Using Incident Reports
Tesfay Teame, Tor Stålhane, Øystein Nytrø
559 - 563
10.3233/978-1-61499-753-5-559
Studies in Health Technology and Informatics
Volume 235: Informatics for Health: Connected Citizen-Led Wellness and Population Health
Abstract

This paper discusses reactive improvement of clinical software using methods for incident analysis. We used the “Five Whys” method because we had only descriptive data and depended on a domain expert for the analysis. The analysis showed that there are two major root causes for EHR software failure, and that they are related to human and organizational errors. A main identified improvement is allocating more resources to system maintenance and user training.

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