We present the concept of mapping needs and preferences of users to customisation facilities of ICT solutions which aims to increase accessibility and decrease barriers to customisation. We describe the challenges associated with the objective of crossplatform personalisation by mapping between preferences of one platform to preferences of another platform. Our matchmaking approach considers 2 scenarios which (1) allow the user to access arbitrary ICT products by launching their tailored ATs and (2) deliver new preferences which may improve the individual workflow in a certain context of use.
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