Quality in Design and Execution of Engineering Practice is about quality management focused at fitness for purpose, rather than compliance with specifications, rules and regulations. The focus on getting execution in line with fitness for purpose is supported by a classification of seven different categories of quality, defined by their relevance for purpose, compliance with specifications, and actual execution. This classification facilitates decision making on desirable exemptions from specifications in the interest of both buyer and supplier. The author offers guidelines for quality management in different types of business units: License Giver, License Taker, Jobber and Consultant.
Real life examples illustrate the author’s approach, which concerns a mindset rather than a recipe for effective quality management.
The book is of interest to any manager who is striving for superior quality of products and services for his customers.
The quality your customers really need inevitably differs from the quality as prescribed in specifications, rules and regulations. The author's message is, in short, to be aware of this fact in all quality related issues.
Quality as required by fitness for purpose can be in conflict with quality according to prevailing specifications, rules and regulations. It is then in the interest of the buyer to agree with the supplier on desirable exemptions. But often we can see that the supplier chooses the easy way out of just complying with the contract specifications without caring too much about the particular interests of the customer.
In the Damen Shipyards Group, we try to induce a corporate culture of always paying attention to the interests of our customers and making serious efforts to serve those interests, also when there is no contractual obligation to do so. This book constitutes a welcome means to spread this word throughout the entire organisation. I wholeheartedly recommend it to whoever wishes to be a genuine quality supplier.
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