Web 2.0 is quickly growing because contents are mostly generated by users and it represents now a wide and borderless source of information that can be used for innovation purposes. In this paper, we envisage a combination of Software agents and Web 2.0 technologies within a platform of a Web-Based Decision Support System, the coordination among the Production Agents (PA) in our approach is made possible by a dynamic agent coordination protocol in which sorting solutions are modeled and filtered by using Analytical Hierarchy Process methodology (AHP). This paper develops a simple framework to help understand the collaboration that is afforded by Web 2.0 applications. The proposed framework is used to examine how production agents can create, share and exchange experiences on diagnosis and resources failures with each other to have new ideas or useful information for the decision-making process. ALFATRON electronics industry is selected as an application domain in this study. Agents are communicating by using the JADE plate form.